Email membership@RoadsideMASTERS.com

NOTE: Emergency Roadside Service is for 12 month period (one full year) commencing 15 days after date of membership purchase.

OWNER INFORMATION

Vehicle Information Notes:
Vehicle Make - Please enter the first three letters of your vehicle make to select it from the drop down list. Call 1-800-395-4908 if it is not listed.
Vehicle Model - Please enter the first three letters of your vehicle model to select it from the drop down list. If your model is not listed please select "TRACTOR".

VEHICLE INFORMATION:

TOTAL VEHICLES : 1

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All benefits are 24 hours a day 7 days a week

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Member Privileges

This Emergency Roadside Assistance Program is brought to you through Roadside Transportation LLC (DBA RoadsideMASTERS.com) and its affiliates. RoadsideMASTERS.com is the authorized exclusive representative of Road America Motor Club. As a member, you are entitled to one full year (12 month period) of the full emergency roadside assistance and benefits described within the handbook immediately upon activation of your membership card, which is 15 days after date of membership purchase.

Emergency Roadside Assistance is available 24 hours a day, every day of the year in the United States and Canada. You will only have to pay for any non-covered expenses or covered costs in excess of your per occurrence maximum. Service must be a covered benefit under the terms and conditions of the contract and is available only for the vehicle registered with Road America and any qualifying trailer.

Please Review the Commercial Vehicle Membership Handbook thoroughly for the full details of the Emergency Roadside Assistance Service benefits and limitations. To download the handbook, Click Here.

The following are covered emergencies, subject to the per occurrence limitation noted. You will only have to pay for any costs in excess of the per occurrence limit plus any non-covered costs. Only one disablement during a seven (7) day period will be accepted.

Covered Benefits


Towing Assistance (up to 50 miles per disablement)
When your Covered Vehicle is disabled due to a mechanical breakdown, it will be towed to the nearest service facility of your choice up to fifty (50) miles or up to two (2) hours port-to-port, whichever comes first.
Flat Tire Assistance
Service consists of the removal of the flat tire for the Covered Vehicle, and its replacement with the spare tire located with the Covered Vehicle. The truck program for flat tire assistance excludes coverage for trailers.
Tire Replacement Assistance (up to $100 per disablement)
When a replacement tire is needed for the Covered Vehicle (tractor only), the cost of the service call to deliver a replacement tire to the disablement site will be covered up to $100.00 per occurrence. Coverage does not cover cost of the tire and its installation or subsequent service calls to deliver additional replacement tires (limit of one delivery per disablement).
Mobile Mechanic Service (up to $100 for service call)
Mobile Mechanic Service is available for the Covered Vehicle in lieu of towing, if the disablement can be resolved roadside, up to $100.00 per occurrence. You must pay for any mileage, parts and labor.
Oil, Fluid and Water Delivery Service
An emergency supply of oil, fluid and water will be delivered if your Covered Vehicle becomes disabled due to running out of fluids. You must pay for the cost of the oil, fluid or water, if any.
Fuel Delivery Service (up to 30 gallons of fuel)
An emergency supply of up to thirty (30) gallons of fuel will be delivered if your Covered Vehicle is in immediate need. You must pay for the cost of fuel.
Lock-out/Replacement Key Assistance (up to $100)
If your keys are locked inside the Covered Vehicle, assistance will be provided to gain entry into the Covered Vehicle up to $100.00 benefit limit. In the event there are no keys found, and a replacement key is needed, you will be covered up to the maximum benefit amount of $100.00 for the total cost of lockout service and a new key.
Battery Assistance. (up to $100 for service call)
If battery failure occurs, a jump start will be provided to start your Covered Vehicle. In the event a battery is needed, one can be delivered to your location. The cost of the battery, parts, and labor are at your expense. A battery delivery service call will be covered up to $100.00 for service call only and will not be covered if the service call was requested after a successful or failed jump start service.
Winching/Extricating Assistance.
Provides for assistance in extricating the Covered Vehicle when stuck in a ditch or other inaccessible area when such location is within 50 feet of a paved road or highway up to a maximum 1/2 hour for a single truck’s service per occurrence.  This service does not cover extrication when driving a Covered Vehicle on off-road or unpaved highways.
Custom Trip Routing/Navigational Assistance.
Before traveling, simply call toll-free 1-855-370-1523 or email customercare@road-america.com for a custom and comprehensive trip routing package including state-by-state routings; north/south orientation; narrative routing instructions; points of interest and mileage guide. Our customized Trip Routing Service will give you a choice of the most energy-efficient, timesaving, or most scenic way to go. Note: Please allow fourteen days for delivery of this service. Routings available for the United States and Canada only.
Hotel & Travel Discounts through Road America's Savings Connection Program.
Road America members save up to 50% on hotel stays through the Savings Connection program. Members also receive savings for car rentals, theme parks, prescriptions, and much more using the Road America Savings Connection website: www.road-america.com/savings. The activation code for first time users is 10999. If you have any issues logging on or using a discount code, call toll-free 1-866-211-8615 and a friendly customer service agent will be happy to assist you.
Concierge Service. (restaurants, lodging, rest and fuel stops)
If you're traveling and need to help booking an available hotel room or rental car, arrangements can be facilitated on your behalf. Call 1-855-370-1523 for assistance.
Truck Rental Assistance.
Nationwide assistance will be provided in locating a replacement rental truck (tractor only, does not include trailer rental), if your vehicle is inoperable. You must pay for cost of rental. Call 1-855-370-1523 for assistance.


Activation of the plan begins 15 days after the date of purchase.

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Limits of Services
  1. Pre-existing conditions prior to membership activation and/or while membership is suspended.
  2. Motorcycles, automobiles, taxicabs and limousines. Recreational Vehicles (RVs), camping trailers, travel trailers, or any vehicles in tow other than a tractor trailer.
  3. Service for any trailer which must be separated from the tractor.
  4. Service to vehicles with expired safety inspection sticker(s), license plate sticker(s), and/or emission sticker(s) where required by law.
  5. Vehicles located at storage facilities.
  6. Cost of parts, replacement tires, fluids, lubricants, cost of installation of products, material, and additional labor relating to towing.
  7. Any fees relating to the mounting of a drive shaft.
  8. Tire repair.
  9. Tire replacement at any location other than a roadside disablement site.
  10. Cost of the replacement tire and its installation or subsequent service calls to deliver additional replacement tires (limit of one delivery per disablement).
  11. Any and all taxes, fines and tolls.
  12. Non-emergency towing or other non-emergency service including but not limited to mounting or removing of any tires, snow tires, off-road tires, chains or similar items.
  13. Shoveling snow from around a vehicle.
  14. Service when a vehicle is snowbound in unplowed areas such as snow banks, snowbound driveways or curbside parking.
  15. Damage or disablement due to flood, fire, or vandalism.
  16. Towing from or repair work performed at a service station, garage or repair shop.
  17. Service on a vehicle that is not in a safe condition to be towed or serviced or that may result in damage to the vehicle if towed or serviced.
  18. Towing by other than a licensed service station or garage; vehicle storage charges; a second tow for the same disablement.
  19. Towing or extrication as a result of a collision or accident.
  20. Towing or service on roads not regularly maintained, such as sand beaches, open fields, forests, and areas designated as not passable due to construction, etc.
  21. Towing at the direction of a law enforcement officer relating to traffic obstruction, impoundment, abandonment, illegal parking, or other violations of law.
  22. Towing for the purpose of disposal (e.g., salvage facility).
  23. Towing of vehicle off a boat dock or marina unless such facilities are used for intermodal and ocean freight purposes.
  24. Transportation for the member to the Covered Vehicle for service or from the Covered Vehicle to another destination after service has been rendered.
  25. Covered services may not be requested from a residence, dealer or repair facility.
  26. Coverage shall not be provided in the event of emergencies resulting from the use of intoxicants or narcotics, or the use of the Covered Vehicle(s) in the commission of a felony.
  27. Repeated service calls for a Covered Vehicle in need of routine maintenance or repair.
  28. Excessive claims for covered services may result in non-renewal or cancellation of the membership.
  29. Only one disablement during any seven day period will be accepted.
  30. Services received independently from RA without prior authorization from RA.
  31. Service while at scales.

THIS IS NOT A ROADSIDE ASSISTANCE REIMBURSEMENT PROGRAM.


Dispatch Service

24-HOUR EMERGENCY ROADSIDE ASSISTANCE SERVICE – Just call the TOLL-FREE Number, 1-855-370-1523, and a service vehicle will be dispatched to your assistance. Important: Please be with your vehicle when the service provider arrives, unless it is unsafe to remain with the vehicle, as they cannot service an unattended vehicle. Service provided must be a covered benefit under the terms and conditions described in this agreement. Note: 24-Hour Emergency Roadside Assistance Service is designed to assist members whose Covered Vehicles are disabled as a result of unavoidable circumstances. It is not intended to be a substitute for vehicle maintenance or repair. Covered services may not be requested from a residence, dealer or repair facility. Excessive claims for services may result in non-renewal or cancellation of the membership.


  1. The 24-hour roadside assistance services are available to you at no cost per occurrence for covered emergencies as defined in this document. You are responsible for any non-covered expenses.
  2. Your 24-hour roadside assistance service activates fifteen (15) days after date of purchase and will continue for the period of time you have selected and paid for, unless cancelled.
  3. If you have not received your membership card within fifteen (15) days of purchase or have lost your card, please call Customer Service at 1-800-395-4908 or email membership@roadsidemasters.com.
  4. If you need to update the Covered Vehicle on your membership, please call 1-800-395-4908 or email membership@roadsidemasters.com. You must provide your current registered Covered Vehicle membership number and the new vehicle information (year, make, model and VIN).
  5. Please allow 72 hours for the coverage on the new vehicle to become effective. All benefits and services are provided by Brickell Financial Services-Motor Club, Inc. d/b/a Road America Motor Club, administrative offices at 7300 Corporate Center Drive, 6th Floor, Miami, FL 33126. (For Mississippi and Wisconsin members, services are provided by Brickell Financial Services-Motor Club, Inc. For California members, services are provided by Road America Motor Club, Inc. d/b/a Road America Motor Club.) All entities are referred to as "Road America" throughout these Terms and Conditions.
  6. In the event that 24-hour roadside assistance service is not obtainable through Road America, you will receive an authorization number from Road America to obtain service from another service provider. Upon your written request, including the authorization number and validated receipt(s), you will receive a refund (if any) of payments made for services received independently according to the coverage limits outlined in these terms and conditions. You must first contact Road America for authorization to obtain services independently of the program. THIS IS NOT A ROADSIDE ASSISTANCE REIMBURSEMENT PROGRAM.
  7. You have the right to file a compliment or complaint by submitting a written letter to Road America's Customer Care Department, contacting a representative by calling 1-855-370-1523, or e-mailing to customercare@road-america.com.

All of the services provided are described herein and are applicable throughout the United States and Canada. However, we do wish to inform you that this is a motor club membership, it does not replace your vehicle insurance coverage and:

1. Except in Wisconsin, this is not an insurance contract.

2. This is not an Automobile Liability or Physical Damage insurance contract.




Email membership@RoadsideMASTERS.com
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